Hospitality Buffet

  “Every great stay starts with a smooth welcome.” 🟡 1. Warm Welcome & Greeting “Good morning! Welcome to [Hotel Name]!” ✅ Smile warmly ✅ Stand up if seated ✅ Make eye contact ✅ Ask how you can assist 🎯 Goal: Make the guest feel valued instantly. 🟣 2. Guest Identification “May I have your ID and booking confirmation, please?” ✅ Verify name & ID ✅ Check reservation details (dates, room type) ✅ Confirm number of guests ✅ Confirm payment method if needed 🎯 Goal: Secure accurate guest information. 🔵 3. Registration Process “Please fill out this registration card.” ✅ Confirm contact info ✅ Inform about hotel policies ✅ Process payment or pre-auth ✅ Have guest sign registration 🎯 Goal: Complete legal and operational check-in steps. 🟢 4. Room Assignment & Key Handover “You’ll be staying in Room 305 on the 3rd floor.” ✅ Assign clean, inspected room ✅ Issue key card ✅ Inform of check-out time ✅ Offer room upgrade if applicable 🎯 Goal: Prep...

 A hotel manager plays a crucial role in daily operations by ensuring that every guest receives exceptional service, every staff member performs at their peak, and every department operates efficiently. 🎯 Core Responsibilities 🧭 1. Operational Leadership Oversees the front  office , housekeeping , F&B , sales , and maintenance . Ensures all departments deliver consistent and seamless service. 📈 2. Revenue & Financial Management Sets budgets , forecasts revenue, and monitors expenses. Maximizes profitability through smart pricing strategies , cost control , and performance metrics like RevPAR and ADR . 🌟 3. Guest Experience Management Ensures guest satisfaction through service excellence . Handles VIPs , complaints , and special requests personally. Monitors online reviews and feedback to enhance guest perception. 👥 4. Staff Supervision & Development Leads by example, motivating and guiding team members. Recruits, trains, and eva...

  🛏️ 1. Occupancy Rate (OCC) What it tells you : The percentage of available rooms that were sold during a specific time. Formula : (Number of Rooms Sold ÷ Total Available Rooms) × 100 Example : If a hotel has 100 rooms and sells 80 rooms in a night: → Occupancy Rate = (80 ÷ 100) × 100 = 80% 💰 2. Average Daily Rate (ADR) What it tells you : The average income earned per occupied room. Formula : Total Room Revenue ÷ Number of Rooms Sold Example : If the hotel earns 40,000 birr from 80 sold rooms: → ADR = 40,000 ÷ 80 = 500 birr 📊 3. Revenue Per Available Room (RevPAR) What it tells you : Combines occupancy and ADR to measure total room revenue potential. Formula : RevPAR = Occupancy Rate × ADR or RevPAR = Total Room Revenue ÷ Total Available Rooms Example : If OCC is 80% and ADR is 500 birr: → RevPAR = 0.8 × 500 = 400 birr 🔄 4. Average Length of Stay (ALOS) What it tells you : How long guests typically stay at your property. Formula : Total Room Nights ÷ Nu...

  At the heart of every welcoming hotel lies a warm smile and a graceful presence — the receptionist , the first and lasting impression of hospitality. A truly outstanding hotel receptionist embodies a unique blend of qualities that turn simple greetings into unforgettable guest experiences. ✨ Charming Communication With a voice as soothing as a morning breeze and words carefully chosen to comfort and guide, the receptionist masters the art of eloquence. Whether in a cheerful welcome or a patient explanation, their communication uplifts the weary traveler and assures them they are in good hands. 🤝 Unshakable Courtesy Kindness flows effortlessly from their demeanor. They greet every guest with heartfelt respect, treating everyone from VIPs to walk-ins with equal grace. Their manners are polished, their gestures gentle — a quiet reminder that hospitality begins with humility. 🧭 Exceptional Organizational Skill Behind that serene smile is a sharp and well-organized mi...

  A well-made bed is not just a service—it’s a silent invitation to comfort, care, and rest.” “A well-made bed is not just a service—it’s a silent invitation to comfort, care, and rest.” 🌿 1. Prepare with Presence Before you touch the linen, take a deep breath—this is a ritual of care. ➤ Sanitize hands and ensure all linens are clean and crisp. ➤ Open the windows for fresh air and set the ambiance with quiet elegance. 🌸 2. Strip with Grace Remove used linen gently, as if undressing a guest in absentia. ➤ Fold soiled items inward to contain debris. ➤ Place directly in laundry bag—never on the floor. 🧼 3. Mattress Check & Scented Freshness Inspect the mattress for stains, wear, or damage. ➤ Lightly spray with fabric refresher (if applicable). ➤ Smooth and align the mattress protector or topper—no wrinkles, no haste. 🏵️ 4. Fitted Sheet – The Foundation of Comfort Begin with the fitted sheet—tuck each corner tightly like wrapping a gift. ➤ Pul...