🌟 6 Stages of the Guest Check-In Procedure 🌟

 


“Every great stay starts with a smooth welcome.”

🟡 1. Warm Welcome & Greeting

“Good morning! Welcome to [Hotel Name]!”

✅ Smile warmly
✅ Stand up if seated
✅ Make eye contact
✅ Ask how you can assist

🎯 Goal: Make the guest feel valued instantly.

🟣 2. Guest Identification

“May I have your ID and booking confirmation, please?”

✅ Verify name & ID
✅ Check reservation details (dates, room type)
✅ Confirm number of guests
✅ Confirm payment method if needed

🎯 Goal: Secure accurate guest information.

🔵 3. Registration Process

“Please fill out this registration card.”

✅ Confirm contact info
✅ Inform about hotel policies
✅ Process payment or pre-auth
✅ Have guest sign registration

🎯 Goal: Complete legal and operational check-in steps.

🟢 4. Room Assignment & Key Handover

“You’ll be staying in Room 305 on the 3rd floor.”

✅ Assign clean, inspected room
✅ Issue key card
✅ Inform of check-out time
✅ Offer room upgrade if applicable

🎯 Goal: Prepare guest for a smooth entry to their room.

🟠 5. Guest Orientation

“Let me tell you a bit about our hotel…”

✅ Share info about:

  • Breakfast time & location

  • Amenities (Wi-Fi, pool, gym, etc.)

  • Emergency exits
    ✅ Offer map or hotel directory

🎯 Goal: Ensure guest is well-informed & independent.

🔴 6. Escort or Final Assistance

“Please let us know if you need anything. Enjoy your stay!”

✅ Offer luggage help
✅ Direct or escort to room
✅ Thank the guest again
✅ Ensure guest is comfortable

🎯 Goal: Leave a positive, lasting impression.

🛎️ First Impressions Matter!

Make every check-in:
🌈 Friendly | ✅ Efficient | 🛌 Informative

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