How to Set a Table for Breakfast

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SOP – Housekeeping – Lost and Found procedures

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An item left behind by guest either in the room or in public area identified by any staff and brought under the notice of Housekeeping is termed as “Lost and Found” item. There should be one dedicated location to receive lost and found items whether it is found in guestrooms, meeting rooms, public area or restaurants. The lost items must be secured in a locked closet or area that has highly restricted access. Employees are instructed to bring items to lost and found area, with valuables receiving immediate attention. All items received to be recorded in a lost and found register. All items regardless whether it is valuable, non valuable items and perishable items must be recorded on the Lost and found register. Items should be put in a plastic bag noting the serial number from the register, place found, date, name of the person found the item etc. Valuable items like Jewelery, mobile, wallets, laptops, iPads etc. must be stored in a locker. If the Prope...
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SOP Restaurant service sequence

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1) Greeting and Seating: Guest should be greeted and welcome with recognition, And should be helped with their coats and bags. All guest are welcomed at the entrance. Guest are greeted warmly. Ask guest name to acknowledge them. Use guest name at least twice during the conversation. Offer choice of seating. Table setting are adjusted to the number of guest. 2) Menu Presentation service standards: All Beverage menu should be clean and in good condition. Menus should be at least 2/3 languages. Menus must be presented to guest opened, Present menu in the guest table and open the first page. Must have non-alcoholic option in case hotel have the license to serve Liquor at Restaurant. Always point to any recommendation or house favourites. Inform the guest that you will take their order when ready. Maintain eye contact and approach at the appropriate time. 3) Order Taking Service Standards: Staff should have a warm smile and polite att...
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SOP – Housekeeping - Entering rooms and greeting guests

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