An item left behind by guest either in the room or in public area identified by any staff and brought under the notice of Housekeeping is termed as “Lost and Found” item. There should be one dedicated location to receive lost and found items whether it is found in guestrooms, meeting rooms, public area or restaurants. The lost items must be secured in a locked closet or area that has highly restricted access. Employees are instructed to bring items to lost and found area, with valuables receiving immediate attention. All items received to be recorded in a lost and found register. All items regardless whether it is valuable, non valuable items and perishable items must be recorded on the Lost and found register. Items should be put in a plastic bag noting the serial number from the register, place found, date, name of the person found the item etc. Valuable items like Jewelery, mobile, wallets, laptops, iPads etc. must be stored in a locker. If the Prope...
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