SOP – Housekeeping – Turndown service / Evening service

Turndown service:

• The evening boy takes the status report of the floor from the desk.
• Takes the floor key/card and sign for it.
• Take a round of the floor corridor to maintain it clean and tidy. Take out trolley.
• Vacant rooms to be serviced from 6.00 p.m. onward.
• By 10.pm turn down service to be finished of all rooms.
• Departure rooms have to be cleared as per requirements.

Enter the guest room:

• Find out if the guest is in the room.
• Announce yourself before entering the guest room.
• In case the guest is wants you to come back later then, politely as the time for Position the maids cart in front of the guest room.

Turndown the bed:

• Enter the room, empty dustbin and ashtrays.
• Remove the bedcover, fold it and place in the luggage rack drawer.
• Remove pillow from luggage rack and place it on the head of the bed.
• Make 90 angles with the second sheet.
• Quilt and third sheet.
• Spread the foot mat on the side of the bed. [The side where the corner is made] and put slipper on top of foot mat.
• Always give turndown from the telephone side or inner side of the bed.
• For double occupancy, both corner to be made.

Place turndown amenities:

• According to the hotel procedure place the turndown amenities on the bed. ( Eg: Flower, Chocolate etc.)
• Place the Breakfast menu knob on the fold.
• Put on the bedside lamp.

Tidy the guest room:

• Look around the room and straighten or tidy anything that is out of order.
• If a room is messy it may require more extensive cleaning.
• Remove any room service tray, dishes and move them to the service pantry.
• Empty the trash cans and replace the wastebasket liners.
• Do a quick vacuum if required.

Tidy the bathroom:

• Neatly fold used towels.
• Wipe the vanity area if required.
• If required replace the bathing towel.
• Clear the dustbin if used.

Create a pleasant atmosphere:

• Turn on the bedside lamps.
• Close the drapes.
• Draw the curtains so that there is no light coming from the corners or centre.
• Set the A/C temperature to what was set by the guest.
• Double check everything, lock the room and leave the guest room.
• Update the status report.