SOP – Housekeeping – Servicing of guest rooms

Servicing of Occupied Rooms:

• All occupied rooms are serviced twice daily and as and when requested by the guest.
• Enter the room according to the procedure of entry to guestrooms.
• Clear the garbage according to the procedure of removal of garbage from dustbins.

• Collect the soiled linen and throw in the linen bag.
• Make the bed, follow the bed making procedure.
• Perform dusting of the room.
• Vacuuming of carpet and the upholstery maintenance.
• Clean Bathroom.
• All amenities are replenished in bathroom. (Maintain photograph for standard amenity placement)
• After servicing the room following facilities function to be checked.
• Television
• All Telephones
• All Bulbs.
• Any in room Entertainment system.

Servicing of vacant room:

• Room has to be spic and span at every given time.
• Knock the door.
• Switch on all lights.
• Open heavy and sheer curtains.
• Remove turn down service.
• Put bed cover.
• Do the dusting.
• Replenish water and ice.
• Mop bathroom flooring with disinfectant.
• Vacuum the carpet if necessary.
• Close sheer curtain.
• Heavy curtain should be half closed.
• Put of all the lights.
• Give final looks and shut the door.

Servicing of vacant dirty room:

• Vacant dirty rooms cleaned thoroughly and all used items/ amenities are changed with fresh ones. Left guest items to be deposited at Housekeeping control Desk.
• Knock and enter the room.
• All drawers and cupboards are checked for any lost and found of guest.
• All dustbins are cleared of garbage.
• Soiled linen to be removed.
• Bed is made according to procedure for bed making.
• Dusting of room is done.
• Vacuum upholstery and carpet.
• All glassware and Ashtrays have to be cleaned.
• All guest amenities in room have to be replenished.
• Bathroom is cleaned according to procedure.
• Replenished  amenities in the bathroom.
• All items used by the previous guest are changed with fresh ones.
• All maintenance work are noted and given to the Engineering department.
• Inform room status to the Housekeeping control desk.