SOP – Housekeeping – Prepare guest room for cleaning

Remove room service equipment's from room:

• Pickup all room service equipment and move it to the floor pantry.
• Move the room service cart / trolley to the floor pantry.
• Inform the room service / IRD department to clear the trays / trolley from guest room / floor pantry.
• Never place the room service trays or trolleys on the guest corridor or the service elevator.

Removing rubbish:

• Collect recyclable items such as (Newspapers / Aluminum cans, glass bottles, News paper bags etc.) and place them either in the bag or on the floor pantry.
• Empty the waste paper basket and ashtray on to the garbage bag.
• Pick up all the rubbish and put it in the rubbish bag.       
• All rubbish removed from room upon entering that room, and placed in rubbish bag on trolley.
• Extra care should be taken with broken glass, razor etc.
• Remove all disposal items like ash, cigarette buds etc. into the dustbin.
• Keep ashtrays and glassware under washbasin tap to wash.
• With lukewarm water and teepol, clean the ashtrays and glassware with the help of sponge.
• Wash liberally with water.
• Wipe with a lint free cloth.
• After drying, place back the items in the appropriate place.      
• Ashtrays and glassware are spotless and clean.
• Use a dry tissue to collect hair from the vanity, toilet, bath tub and floor.
• Do not throw away any guest property that may be wrapped in a tissue.
• Cleaning of ashtrays and glassware.
• Collect all ashtrays and glassware.

Emptying dirty linen:

• Remove any guest clothing from the bed and neatly lay it across the back of the chair.
• If there is any personal items on the bed then remove them and place it neatly on the table.
• If it’s a departure dirty room then if you find any guest items and record the same as lost and found item.
• Remove all dirty linen from the room and put everything in the space provided for storing soiled linen in the R/A trolley.
• When the dirty linen is at level with the top of the trolley, empty the linen and collect in the pantry.
• All the dirty linen removed from room and put in linen bag in the trolley.
• Do not use guest linen and towels for cleaning the guest rooms.