Hospitality Buffet

As the travel industry continues to re-invent itself with new trends and technology, it’s important for hoteliers to stay in the know about the industry and keep up-to-date with the latest news. However running an entire hotel can leave very little time to stay informed – so, to help you out here are 4 hospitality news outlets we recommend for every hotelier: 1. Hospitalitynet.org : This is a great source that every hotelier should be reading. The site is jammed packed full of information varying from hospitality industry news to marketing and customer service tips specifically designed for hotels. If you’re looking to further your career in hospitality, you will find lists of schools, the latest job opportunities, and resources such as useful books to read. Signing up to their daily newsletter not only means access to plenty of informative articles straight to you inbox but you will also receive industry news regarding new hospitality industry appointments, product news, and u...

Room Service was available 24 X 7. Order taker answered the phone within 3 rings. Phone answered with a warm and sincere greeting of the day.  Room number, name and the number of guests partaking was verified. The guest name was used at least one time during the conversation. Permission asked to place call on hold, and order taker waited for the response. Placed on hold for less than 30 seconds, thanks to extended for holding. Minimal background noise, interruptions was heard while ordering. Order taker was pleasant, not impatient or mechanical. Order taker was able to recommend items and any daily specials or promotions. Order taker was knowledgeable of menu items and preparation, particularly of vegetarian dishes and any food items that may contain common allergens. Order taker was knowledgeable of bottled wines and wine by the glass. Order taker was aware of unavailable items and offered an alternative. Special requests were met with an everything is possible attitu...

The server approached the table within 2 minutes of seating with a smile and eye contact. The server was the first one to speak and extended a very warm welcome. Offers coffee, water or other beverages during the initial greeting.  The server was knowledgeable and able to answer basic questions about the hotel. Latest food promotions were described and Beverages served according to orders, without prompting within 2 minutes. Server inquired if the guest was ready to order when delivering beverage. The server had good knowledgeable of menu items and preparation, particularly of vegetarian dishes and any food items that may contain common allergens. The server asked relevant questions and Special requests were met with an everything is possible attitude. Server recommended accompanying items. Starter course(s) presented within 10 minutes of ordering. Main course placed in front of guest correctly and sequentially, without prompting. Main course pre...

            5 Different Types of Table Settings Each types of settings has its own rules for placement of plates, cutlery and glasses. Let’s see the most 5 common. 1. Formal   Because there are different ways to set a table, you should know what kind of table setting is appropriate for the occasion. Though some restaurants have their own special variations, the standard usually includes the following: Centerpieces Table Mats Napkins Plates Cutlery Glasses Whatever the requirements for that specific restaurant, it is important to note that the settings reflect the type of professionalism included in the restaurant’s style. Hence, with this in mind, here are some guidelines for ensuring the setting is for the higher end class of customers. Centerpieces As intimated by the name itself, the centerpiece is always positioned in the center of the table. While the style of centerpieces can differ in style and quality, the most commonly us...

Preparing for Bed Making: Remove soiled bed linen from the bed. Look at the mattress pad / mattress protector to see if it is stained, torn or damaged. If it is not straighten it and make sure the mattress and box spring are even. Always adjust the mattress with your leg and not with your back to avoid any injuries. If the mattress pad is stained then remove it. Get a clean mattress pad and place it on the mattress: Lay the fresh pad on the bed. Unfold the pad right-side up and spread it evenly over the Centre of the bed. Smooth out any wrinkles. Mattress pads / mattress protector comes in different size, be sure to use the correct size. Make sure you have the correct size sheets. Do not use a stained or torn sheet. Place them immediately in your solid linen bag. Take three fresh sheets and 04 pillow cover / slips as per the bed size. Making the bed: Pull the bed a little away from the headboard. Spread the 1st bed sheet and tuck the...

There are tons of complaints a hotelier needs to handle everyday. Based on a research we can classify guest complaints into 5 main types.  1. Before Guest Arrives  2. After Guest's Arrival  3. During Guest's Stay  4. During Guest's Checkout   5. After Guest's Checkout 

When you start your first job in the hotel industry, you’ll hear many phrases and acronyms that you may not have come across before. Sue Tinnish, Ph.D., Dean of the School of Hospitality Management at Kendall College, explains that the specialized terms help industry professionals communicate. “It's like any industry; it has its own vocabulary that just makes it easier for people to talk to each other,” she says. Dr. Tinnish shares 13 important, widely used hospitality terms and their meanings. 1. Front of house/back of house : Front of house is the part of a hotel that the guests see and spend time in. Back of house is the behind-the-scenes area for employees. “It’s where the service carts go,” Dr. Tinnish says. “It's the lunch room, the break room for the staff.” 2. BEO : BEO stands for banquet event order, which is a document listing the requirements for a catered event. “It specifies every single operational or set-up need that you have for the specific event,” Dr. ...

The efforts of housekeeping speak for themselves. The result of sincere as well as faux housekeeping efforts are noticeable. The housekeeping staff needs to execute cleaning and maintenance tasks at various places inside the hotel. The most important task is cleaning and maintaining guest rooms and guest bathrooms. The guests assess the cleanliness in this area critically. By following the best cleaning and maintenance practices, the housekeeping staff can contribute to retain the satisfied guests as well as to generate new guests willing to repeat their visit to the hotel. This brings in more revenue to the hotel business. To perform towards guest satisfaction and work productivity together, the housekeeping staff needs to structure the cleaning and maintenance procedures and follow them appropriately. Setting Chambermaid’s Trolley The chambermaid’s trolley can be viewed as a large tool box on wheels to aid the hotel housekeeping staff. It has a number of compartments and...