Housekeeping - Standard Procedures

The efforts of housekeeping speak for themselves. The result of sincere as well as faux housekeeping efforts are noticeable. The housekeeping staff needs to execute cleaning and maintenance tasks at various places inside the hotel. The most important task is cleaning and maintaining guest rooms and guest bathrooms. The guests assess the cleanliness in this area critically.

By following the best cleaning and maintenance practices, the housekeeping staff can contribute to retain the satisfied guests as well as to generate new guests willing to repeat their visit to the hotel. This brings in more revenue to the hotel business. To perform towards guest satisfaction and work productivity together, the housekeeping staff needs to structure the cleaning and maintenance procedures and follow them appropriately.

Setting Chambermaid’s Trolley

The chambermaid’s trolley can be viewed as a large tool box on wheels to aid the hotel housekeeping staff. It has a number of compartments and shelves of various sizes. This trolley is filled with the supplies from the housekeeping supplies store at the end of each shift so that the next shift staff can access it immediately.

The staff considers the following points while loading chambermaid’s trolley.

• Loading the trolley with adequate supplies depending upon the number and types of the rooms on the floor.
• Avoiding to overload the trolley that may lead to any accidents.
• Avoiding to underload the trolley that may lead to make unnecessary trips to supplies store.

SOP for Setting the Chambermaid’s Trolley

The SOP is given as follows −

• Empty the trolley.
• Check rapidly for any broken parts.
• Clean it by dusting and wiping any stains.
• Place the items according to their weight: heaviest items at the bottom and lighter items at the top section of the trolley.
• Place the linen for different purpose separately.
• Close the lids of cleaner bottles and liquid cans tightly.
• Record the numbers and types of the items loaded in the trolley for the rooms.
• Collect the room keys.
• Take the trolley to the assigned duty floor.
• Park it outside the room such that the linen side faces outside and the room entrance is blocked.