Hospitality Buffet

Greet the guest according to time of day: Good (evening), madam. Good (evening), sir. A table for (4)? Do you have a table reservation? No reservation: That’s all right. May I have your name, please? Would you prefer the smoking or non-smoking area, ( Mr. David ) ?  This way please. (Take the guest to a table. Converse with the guests as you walk.) Is this table fine? Allow me (when pulling back a chair for the guest or when presenting a napkin). Has a reservation: May I have your name, please? (How do you spell that, please?) This way please, Mr David.   (Escort the guest to their table. Converse with them as you walk.) Allow me, Mr. David  (when pulling back a chair for the guest or when presenting a napkin). Note: Handling Table Reservation Problems In restaurants, all guests should be welcomed at the entrance within 1 minute of arrival; guests are greeted warmly with good eye-contact. Guests are escorted and seated wit...

Turndown service: The evening boy takes the status report of the floor from the desk. Takes the floor key/card and sign for it. Take a round of the floor corridor to maintain it clean and tidy. Take out trolley. Vacant rooms to be serviced from 6.00 p.m. onward. By 10.pm turn down service to be finished of all rooms. Departure rooms have to be cleared as per requirements. Enter the guest room: Find out if the guest is in the room. Announce yourself before entering the guest room. In case the guest is wants you to come back later then, politely as the time for Position the maids cart in front of the guest room. Turndown the bed: Enter the room, empty dustbin and ashtrays. Remove the bedcover, fold it and place in the luggage rack drawer. Remove pillow from luggage rack and place it on the head of the bed. Make 90 angles with the second sheet. Quilt and third sheet. Spread the foot mat on the side of the bed. [The side where the ...