Hospitality Buffet

*      1. BROILING Broiling involves cooking food from the top inside your oven replicating grilling, usually at around 500°F. *      2. SEARING This method of cooking involves using extremely high heat usually in a pan to darken, toughen, or slightly burn the outside of a food to keep moisture inside. *      3. BAKING Baking is cooking food in your oven, usually between 200 and 500°F for an extended amount of time. *      5. GRILLING Cooking with an open flame and high heat is known as grilling, usually done to prepare meats, vegetables, or seafood. *      6. BRAISING This is a combination cooking method usually involving frying on high heat, then cooking with liquid while covered on a lower heat setting. This is sometimes followed by de-glazing the pan used for cooking, to make a sauce.      

                                                        Front office management and staff should keep the following resolution guidelines in mind when handling  guest  complaints. The main steps in handling the guest complaints are Listen –> Empathize –> Apologize –> Take action –> Follow up. When expressing a complaint, the guest may be quite angry.  Front office staff  members should not make promises that exceed their authority. Honesty is the best policy when dealing with guest complaints. If a problem cannot be solved,  front office  staff should admit this to the guest early on. Front office staff should be advised that some guests complain as part of ...