Department orientation:
- On the first day all new staff is introduced to all the Executive/ Supervisors of Housekeeping.
- They are shown the Housekeeping office, laundry and uniform/linen room.
- They are shown all other administrative offices and public areas.
- They are shown some of the rooms, pointing out fire exits, pantries, and location of fire alarms and location of service lifts.
- All staff on their first day in Housekeeping is given a brief tour of the areas that comes under Housekeeping.
Shift Briefing:
- At the commencement of the shift, Executive/ Supervisor on duty to take the briefing.
- Information regarding new happening, group arrivals or departure, VIP’s in house etc. included in the briefing.
- Guest comments cards (GSTS) and all other important departmental information to be conveyed.
- Information about guest birthday and anniversary.
- Housekeeping Executive or Supervisor carries out the briefing at the commencement of the shift.
- The briefing should take maximum of 10 to 15 Mints.
Staff Hotel access:
- Staffs are not permitted on premises more than 1/2 hour before shift starts.
- Staffs are not permitted in premises more than 1/2 hour after duty ends unless working in the department.
- Staffs are not permitted in premises on off days.
- No visitors of staff are allowed inside the premises unless permitted by the management.
- Staffs adhere to hotel rules regarding time of admittance on premises.
Grooming & Hygiene of staff:
- All employees have to present themselves in a neat and tidy manner constant with the physical environment they work in.
- All employees should wearing company uniform on duty.
- Shower daily.
- Brush your teeth regularly
- Keep hair free of lice, dandruff.
- Do not chew gum, tobacco
- Wash hands regularly
- Gargle after smoking and have a breath freshener.
Marking of attendance and duty:
- At the commencement of every shift, the Housekeeping Executive/ supervisor marks the attendance of all staff.
- Staffs are allocated different areas according to the duty roster.
- Duties and Attendance of all Housekeeping staff is marked at the commencement of each shift by Housekeeping Executives/supervisors at the control Desk.
- There should be only supervisor for a staff.
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