SOP – Housekeeping – Departmental Policy setup

Department orientation:

• On the first day all new staff is introduced to all the Executive/ Supervisors of Housekeeping.
• They are shown the Housekeeping office, laundry and uniform/linen room.

• They are shown all other administrative offices and public areas.
• They are shown some of the rooms, pointing out fire exits, pantries, and location of fire alarms and location of service lifts.       
• All staff on their first day in Housekeeping is given a brief tour of the areas that comes under Housekeeping.

Shift Briefing:

• At the commencement of the shift, Executive/ Supervisor on duty to take the briefing.
• Information regarding new happening, group arrivals or departure, VIP’s in house etc. included in the briefing.
• Guest comments cards (GSTS) and all other important departmental information to be conveyed.
• Information about guest birthday and anniversary.
• Housekeeping Executive or Supervisor carries out the briefing at the commencement of the shift.
• The briefing should take maximum of 10 to 15 Mints.

Staff Hotel access:

• Staffs are not permitted on premises more than 1/2 hour before shift starts.
• Staffs are not permitted in premises more than 1/2 hour after duty ends unless working in the department.
• Staffs are not permitted in premises on off days.
• No visitors of staff are allowed inside the premises unless permitted by the management.
• Staffs adhere to hotel rules regarding time of admittance on premises.

Grooming & Hygiene of staff:

• All employees have to present themselves in a neat and tidy manner constant with the physical environment they work in.       
• All employees should wearing company uniform on duty.
• Shower daily.
• Brush your teeth regularly
• Keep hair free of lice, dandruff.
• Do not chew gum, tobacco

• Wash hands regularly
• Gargle after smoking and have a breath freshener.

Marking of attendance and duty:

• At the commencement of every shift, the Housekeeping Executive/ supervisor marks the attendance of all staff.
• Staffs are allocated different areas according to the duty roster.
• Duties and Attendance of all Housekeeping staff is marked at the commencement of each shift by Housekeeping Executives/supervisors at the control Desk.
• There should be only supervisor for a staff.