Hospitality Buffet

The Concierge and Travel Desk team should make sure to do the right thing the first time and every single time especially when it comes to the airport pick up and drop requests. All guests should be promptly met and greeted upon arrival. The primary objective should be to avoid missed pick-up, control of vehicle usage and following the hotel pickup standards. The Front Office / Bell Desk / Concierge team should be ready to assist as good as possible in this process. Any request of the guest must be followed up in the correct way in order to ensure his/her satisfaction. Airport Baggage Lost and Found Standard Procedure: 1. Getting the airport pickup report. Every morning and afternoon shift airport representative should print an airport pickup report  from the PMS (Property Management System) / Hotel Software. Concierge or Travel desk team should double-check with the daily transportation control sheet. Always get the updated information for pick up of the gue...

1. How to Handle Trays? All trays must be clean and stain free. Never overload or stack up too high. Small service tray should be carried with one hand.  Big tray must be always carried with two hands. Place the left hand under the Center of the tray with fingers spreading out comfortably. Heavy, high and hot items must be closed to your body. Don’t walk too fast and Always use tray mat or liner for balance. 2. How to Change Ashtrays? Ashtrays must be clean.  Maximum 2 cigarette butts in the ashtray at any time. Do not ask the guest to pick up their lit cigarette so that you may change the ashtray. Remove astray from the table if guest is a non – smoker. Place one of the clean ashtrays straight on the top of the dirty ashtray while removing. Always wash your hands after changing ashtrays. Wait until the guest finished the cigarette, then approach, asking politely if they mind you change their ashtray. 3. How to Serve Snacks?...

Difference Between Hotel and Motel (Hotels Vs Motel) Definition of the term hotel:  A Hotel or Inn may be defined as an establishment whose primary business is providing lodging facilities for the general public, and which furnishes one or more of the following services. Additionally  according to the category of the hotel they provide different level of personalised service . Food and beverage service Room attendant ( House keeping ) service Concierge Laundry or dry cleaning service Use of furniture or fixtures Bell and Door attendant service Conference and Banqueting Business centre etc. Definition of the term motel:  The term motel is a contraction of motor hotel. It is a lodging facility that caters primarily to guests arriving by auto mobiles. Early motels often provide parking spaces near guest rooms, but that has changed in recent years as motel owners and franchisors have become more aware of guest security. Motels may be...