Hospitality Buffet

Menu may be classified in four different ways: • Pricing   • Schedule   • Meal Time • Specialty  • Pricing  Under this category, menus are led by the way they are priced to meet the varying budgets of customers. Menu items may be individually priced or a whole meal priced. Let us look at the characteristics of both. A La Carte : A menu in which each food item is separately priced to give the guest choice to suite his or her tastes and budgets. Each course has a number of choices. MENU :                   Starters                   Soups                           Seafood                   Meats                      Poultry                   ...

Job Description for hotel Airport Representative Primarily responsible to ensure that all arrival guests with flight details are paged and assisted with luggage and transportation. Assists hotel guests during pick and transfer. Receive VIP guests at the airport on behalf of the hotel and provide required assistance. Additionally act as the hotels ambassador at the airport and promote the hotel rooms, facilities and services according to the hotels operational standards. AIRPORT REPRESENTATIVE DUTIES AND RESPONSIBILITIES: Handling guest arrival with pick up request, and arrange the transportation. Assist with guest luggage as and when required. Give all hotel facilities information to the guest and assists them in to the car. Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel. Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facili...

Tips for Effectively Upselling Guest Rooms at  Front office Upselling to hotel guests while they arrive at the hotel to check-in often holds the best opportunity to create more revenue for the hotel. A good incentive program for reservations and front office team offered by the hotel management helps to successfully motivate staff in upselling guest rooms. Always greet each guest with a smile in your voice as well as your face. Always Establish and maintain eye contact with the guest. Ask open-ended questions to understand the guest needs and requirements, and make timely suggestions and offering alternatives with an upsell. Understand the guest profile from the reservation details and identify those guests who are most likely to take a higher category room. Bookings generated via corporates or negotiated rates or by in-house sales team are not likely to take higher category rooms and as their bills are normally paid by their company. Guests who are in ...